Essential Skills – Profiles
General Manager/Business Operator (NOC 621)
General Managers - Business Operators plan, organize, direct, control and evaluate the operations of dealership or automotive repair and maintenance shops/garages. They supervise a team of managers and automotive staffs such as technicians, installers, service advisors, parts sales consultants, or body painters or repairers. They are responsible for monitoring activities for the organization, budgets, projections, financial reports, and managers and staff members’ performance.
General Managers - Business Operators can work in a variety of settings, and the organization they manage might differ in terms of size, number of employees, number of departments within the organization, or type of organization (e.g., dealership, small or medium automotive repair or collision shops).
One of their main responsibilities is human resource management and overall management of the performance of the organization. Sometimes General Managers - Business Operators’ tasks and responsibilities might overlap with the ones performed by Service or Parts Managers, while in another context the tasks and responsibilities might be more at the executive level.
The most important Essential Skills for General Managers - Business Operators are:
- Oral Communication
- Numeracy
- Thinking Skills (Problem Solving, Decision Making, Critical Thinking)