Customer Service Specialist (NOC 6421)

Retail salespersons and sales clerks sell, rent or lease a range of technical and non-technical goods and services directly to consumers. They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public.

Customer Service Specialists assess customers’ satisfaction following the purchase of a new vehicle or following maintenance or repairs at the service department. They also telephone customers reminding them of maintenance schedule requirements and advising them of special promotions that are available.

The most important Essential Skills for Customer Service Specialists are:

Oral Communication
Document Use
Writing

Click here to see the full Essential Skills profile (PDF)