Essential Skills – Profiles
Service Sales Advisor (NOC 6421)
Retail salespersons and sales clerks sell, rent or lease a range of technical and non-technical goods and services directly to consumers. They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public.
Motive Power Repair and Service Industry Focus
Automotive Service Sales Advisors are responsible for providing customer service and scheduling the workflow for automotive technicians and mechanical installers. They serve as the primary communication link with customers and are best described as ‘interpreters’ who take highly specialized technical information and convert it into plain language for customers. Service Sales Advisors prepare estimates and invoices and may order automotive parts required by the technicians. They monitor and maintain a balanced workflow to ensure that all work is completed on time.
The most important Essential Skills for Service Sales Advisors are:
- Oral Communication
- Scheduling, Budgeting and Accounting
- Thinking Skills (Decision Making)